The Physiotherapy Centre

How to book an appointment and the changes you can expect to see when we reopen for face to face appointments on 6 July.

To keep you and our team safe, we have introduced some new measures for when we reopen for face to face physiotherapy and hydrotherapy appointments.

Safety is our priority

For your safety and that of our staff, we are following guidelines issued by the government and our professional bodies.

When we reopen, we will initially only be able to offer one to one physiotherapy and hydrotherapy services.  The number of appointments available will be limited so that social distancing guidelines can be followed.

Patient assessment

Before we can see you and provide treatment, guidance from our professional body, The Chartered Society of Physiotherapy, requires that every patient is assessed on an individual basis and still recommend a virtual approach to treatment where possible.

This ‘triage’ assessment will take place by telephone. A member of our team will discuss the risks associated with Covid-19 and assess your personal risk factors. 

The decision on whether to return to face to face therapy will be a shared decision between yourself and your therapist.

Other treatment options

Face to face treatment won’t be suitable for everybody so we will also offer virtual physiotherapy sessions via telephone or video hosting platforms. These virtual sessions have been very well received by the patients who have trialled this type of appointment during the lockdown period.

We hope to reintroduce self-directed hydrotherapy in the not too distant future and will keep you informed as we reintroduce other services.

What to do now

If you would like one to one physiotherapy or hydrotherapy, please register your interest by emailing us or from Monday 22 June, you can call our reception team on 01428 647647.

Once you have registered your interest, we will be in touch to arrange your 15-minute triage appointment, which will be free of charge.

Further information

We will update these pages with the latest information about our services.

You can download our infographic explaining what to expect when you visit us for physiotherapy or hydrotherapy.

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Holy Cross Hospital

See Holy Cross Hospital’s website for the latest updates about how coronavirus is affecting hospital life.