The Physiotherapy Centre

How to book a face to face physiotherapy appointment and the changes you can expect to see.

To keep you and our team safe, we have introduced some new measures for face to face physiotherapy and hydrotherapy appointments.

Safety is our priority

For your safety and that of our staff, we are following guidelines issued by the government and our professional bodies.

We are currently only able to offer one to one physiotherapy and hydrotherapy services.  The number of appointments available is limited so that social distancing guidelines can be followed.

Patient assessment

Before we can see you and provide treatment, guidance from our professional body, The Chartered Society of Physiotherapy, requires that every patient is assessed on an individual basis. The Society still recommend a virtual approach to treatment where possible.

This ‘triage’ assessment will take place by telephone. A member of our team will discuss the risks associated with Covid-19 and assess your personal risk factors. 

The decision on whether to return to face to face therapy will be a shared decision between yourself and your therapist.

Other treatment options

Face to face treatment won’t be suitable for everybody so we will also offer virtual physiotherapy sessions via telephone or video hosting platforms. These virtual sessions have been very well received by the patients who trialled this type of appointment during the first lockdown period.

What to do now

If you would like one to one physiotherapy or hydrotherapy, please call our reception team on 01428 647647.

Once you have registered your interest, we will be in touch to arrange your 15-minute triage appointment, which will be free of charge.

What to do if you have an appointment but feel unwell

Please do not attend a session if you think you may have any of the COVID-19 symptoms – these are a:

  • loss of smell and/or taste
  • high temperature (you feel hot to touch on your chest or back or have a temperature in excess of 37.8C),  
  • new continuous dry cough. 

If you, or a member of your household have any symptoms, please cancel your session, remain at home and follow the advice on booking a test.  

You will also not be able to attend if you have been told to self-isolate by NHS Track and Trace or if you are in a quarantine period having returned from abroad.

Further information

We will update these pages with the latest information about our services.

You can download our infographic explaining what to expect when you visit us for physiotherapy or hydrotherapy.

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Holy Cross Hospital

See Holy Cross Hospital’s website for the latest updates about how coronavirus is affecting hospital life.